Terms of service

Last updated: 2 March 2026

These Terms of Service (“Terms”) govern your access to and use of our website, products, and services (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms.

If you do not agree, you may not access or use our Services.

1. BUSINESS INFORMATION

Website Name: Feel Senza
Registered Entity: JSB COMMERCE LLC
Registered Address: 295 Madison Avenue, 12th Floor
New York City, New York 10017 United States
Customer Support: support@feelsenza.com

2. ELIGIBILITY

By using our Services, you confirm that:

  • You are at least 18 years old (or the legal age of majority in your jurisdiction).

  • You are legally capable of entering into a binding contract.

3. PRODUCTS & DESCRIPTIONS

We make every effort to ensure product descriptions, images, and specifications are accurate. However:

  • Colors may vary depending on device settings.

  • Minor variations may occur.

  • We do not guarantee that products will meet subjective expectations.

All product descriptions are subject to change without notice.

4. ORDERS & ACCEPTANCE

When you place an order, you are making an offer to purchase.

We reserve the right to:

  • Accept or decline any order

  • Cancel orders due to pricing errors, stock issues, suspected fraud, or compliance concerns

  • Limit quantities

Your order is only accepted once you receive a confirmation email.

5. PRICING

All prices are displayed in the currency selected on the website.

Prices:

  • May change without notice

  • Do not include customs duties, import VAT, brokerage fees, or local import taxes unless explicitly stated

  • Exclude additional charges imposed by your country’s customs authorities

You are responsible for reviewing your order before completing checkout.

6. IMPORT DUTIES, VAT & CUSTOMS (IMPORTANT)

Our products are shipped internationally from outside your country of residence.

By placing an order, you acknowledge and agree that:

  • Your order may be subject to import duties, customs clearance fees, and/or import VAT.

  • These charges are determined by your local customs authority.

  • All import taxes, customs duties, and clearance fees are the sole responsibility of the customer.

  • We do not collect or pay import VAT or customs duties on your behalf unless explicitly stated.

  • Customs authorities may delay shipments, and we are not responsible for such delays.

Failure to pay required import charges may result in the package being returned or destroyed by customs. In such cases, original shipping costs are non-refundable.

7. SHIPPING & DELIVERY

Estimated delivery times are provided for reference only and are not guaranteed.

We are not responsible for delays caused by:

  • Customs processing

  • Shipping carriers

  • Force majeure events

  • Incorrect shipping information provided by the customer

Risk of loss and title transfer to you once the order is handed to the shipping carrier.

8. RIGHT OF WITHDRAWAL (WHERE APPLICABLE)

If you are a consumer located in a jurisdiction that grants a statutory cooling-off period, you may withdraw from your purchase within 14 days of receiving the product, unless an exception applies.

To exercise your right of withdrawal, you must notify us in writing within 14 days of receiving your product.

The product must be returned:

  • Unused

  • In original packaging

  • In hygienic and resellable condition

Return shipping costs are the responsibility of the customer unless required otherwise by law.

Refunds are processed within 14 days after receiving the returned product.

9. EXCLUSIONS FROM WITHDRAWAL

The right of withdrawal does not apply to:

  • Sealed goods that are not suitable for return due to health or hygiene reasons once unsealed

  • Personalized or custom-made products

  • Products that deteriorate rapidly

  • Services fully performed with prior express consent

10. REFUNDS

Refunds:

  • Are issued to the original payment method

  • Do not include customs duties or import VAT paid to local authorities

  • Do not include original shipping fees unless required by law

We are not responsible for refunding import charges collected by your country’s customs authority.

11. WARRANTY

We guarantee that products comply with the contract and applicable consumer laws.

Warranty does not apply to:

  • Normal wear and tear

  • Misuse or improper handling

  • Unauthorized repairs

  • Damage caused by external factors

12. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

We are not liable for:

  • Indirect, incidental, punitive, or consequential damages

  • Loss of profits, revenue, data, or business

  • Delays caused by customs or shipping carriers

  • Import charges imposed by third parties

Our total liability is limited to the purchase price paid for the product.

Nothing in these Terms limits liability that cannot legally be limited.

13. FORCE MAJEURE

We are not responsible for failure or delay caused by events beyond our reasonable control, including but not limited to:

  • Customs delays

  • Government actions

  • Natural disasters

  • Carrier disruptions

  • Supply chain interruptions

14. INTELLECTUAL PROPERTY

All website content, including text, images, branding, and product designs, is the intellectual property of the Company.

You may not reproduce, distribute, or exploit any content without prior written permission.

15. SMS MARKETING (IF APPLICABLE)

By opting into SMS marketing, you agree to receive recurring automated promotional messages.

Message frequency may vary.
Message and data rates may apply.

You can unsubscribe at any time by replying STOP.

Consent to SMS marketing is not a condition of purchase.

16. GOVERNING LAW

These Terms are governed by the laws of State of Wyoming, United States, without regard to conflict-of-law principles.

Disputes shall be resolved in the courts of that jurisdiction unless mandatory consumer protection law requires otherwise.

17. CHANGES TO TERMS

We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page.

Continued use of the Services constitutes acceptance of any changes.

18. CONTACT

For questions regarding these Terms, please contact:

support@feelsenza.com

SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS
We are offering an SMS/MMS mobile messaging program (the "Program"), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the "Agreement"). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the "Dispute Resolution" section below. The Program uses artificial intelligence ("AI") technology to generate personalized messages, product recommendations, and conversational responses. Some or all messages you receive through the Program may be composed, in whole or in part, by AI systems rather than human agents.
AI-Powered Messaging. Messages you receive through the Program may be generated using artificial intelligence and machine learning technology. This means that some messages, including product recommendations, promotional offers, and conversational responses, are created by AI systems rather than written by a human. You acknowledge and agree that:
(a) AI-generated messages may contain inaccuracies. While we strive to provide helpful and accurate information, AI-generated messages may include errors regarding product details, pricing, availability, promotions, or other information. You should independently verify any product information, pricing, or promotional offers before making a purchase decision.
(b) AI responses are not professional advice. AI-generated messages do not constitute professional, legal, medical, financial, or other expert advice.
(c) Your conversations may be processed by AI. When you reply to messages or engage in conversations through the Program, your responses may be processed by AI systems to generate relevant replies. Your message content, purchase history, and browsing activity may be used by AI systems to personalize your experience.
(d) You may request human assistance. If at any time you prefer to interact with a human representative rather than an AI system, you may request human assistance by contacting us at [CONTACT METHOD].
By participating in the Program, you agree to receive recurring automated marketing mobile messages, including AI-generated content, personalized product recommendations, and conversational AI responses, at the phone number associated with your opt-in. You understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer and/or AI-generated content, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system ("ATDS" or "autodialer"). You specifically consent to receiving messages where the content is generated, in whole or in part, by artificial intelligence systems.
If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP to any mobile text message from Us in order to opt out of the program. You may receive an additional mobile message confirming your decision to opt-out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You understand and agree that attempting to opt out by texting other words or verbally requesting one of our team members to remove you from our list is not accounted for as a reasonable means of opting out.
You acknowledge that the message frequency is various and that consent is not a condition to purchase. The program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with us.
Data Use for AI Personalization. To provide you with personalized messages and recommendations through the Program, we may use information including your purchase history, browsing activity, product preferences, and prior message interactions. This information may be processed by AI systems, including third-party AI service providers, to generate relevant and personalized communications. We do not sell your personal information to third parties. Our AI service providers are contractually prohibited from using your personal information to train their general-purpose AI models.
You must have a wireless device of your own, be capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text-messaging instructions.
You may not use or engage with the platform if you are under thirteen (13) years of age. If you use or engage with the platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent's or legal guardian's permission to do so. By using or engaging with the platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18), and have your parent's or legal guardian's permission to use or engage with the platform, or are of adult age in your jurisdiction. By using or engaging with the platform, you also acknowledge and agree that you are permitted by your jurisdiction's Applicable Law to use and/or engage with the Platform.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM OR RELATED TO: (A) INACCURACIES, ERRORS, OR OMISSIONS IN AI-GENERATED MESSAGES, INCLUDING INCORRECT PRODUCT INFORMATION, PRICING, OR AVAILABILITY; (B) ANY DECISION YOU MAKE BASED ON AI-GENERATED CONTENT; (C) ANY PRODUCT RECOMMENDATION GENERATED BY AI SYSTEMS; OR (D) THE PERFORMANCE, RELIABILITY, OR AVAILABILITY OF AI FEATURES. THE PROGRAM AND ALL AI-GENERATED CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.
You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates, or improvements of the program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the program after any such changes, you accept this Agreement, as modified.
For any questions, you can contact us for more information about the program.